Servco Oil


Basic Heating | Expanded Heating | Cooling Coverage | Additional Coverage

Over the years, home comfort needs have been met with increasingly efficient, complex and often interrelated systems. Traditional service policies have only provided you with the basic preventive maintenance and repair of limited portions of these systems. We are proud to offer a complete package of comprehensive and flexible service plans to assure the optimum performance of your home's system at a readily defined, economical cost.


SUPERIOR SERVICE FROM SERVCO OIL

  • Servco strives to provide the best service available. After all, service is the basis of our name.
  • Servco employs one technician for every 300 customers; the area average is one technician per 750 customers. This allows us to get to our customers quickly and spend the time required to do the job without rushing off to the next call.
  • Servco performs your annual tune-up with the most modern equipment available. We take the time to do your tune-up right, which will reduce future emergency service calls. We adjust each unit for the maximum possible efficiency.
  • Servco employs only licensed and trained technicians; we never use subcontractors for our service work. This allows us to better control the quality of the work our technicians perform.
  • Servco offers true 24-hour service. That means we are available to service your unit 24 hours a day - not that it will take 24 hours to get there.
  • Servco is one of the few oil companies that will service, repair or replace every part of your heating or central cooling system, not just the burner and controls.
  • Servco stands behind our work. If we don't fix the problem the first time, we will never charge for a repeat call. All our installation work is fully warrantied.

YOUR OIL HEAT SYSTEM

No matter what fuel you use, the heat it creates is distributed throughout your home in one of three ways: hot water (baseboard), steam (radiators), or warm air (vents). Two are described here. While the system you have may look a bit different, it is operating on the same principles as those below.



HOW OIL SYSTEMS MAKE HEAT

Your thermostat (1) has a sensor which measures room temperature. When the temperature drops below your thermostat setting (or you raise the level above the room temperature), it sends a signal to the controls. (2) on your burner (3) to get into action.

A fuel pump (4) draws oil through a filter (5) to your burner. It turns this oil into a fine spray, mixes it with air, and ignites it in the combustion chamber (6), causing the chamber to get very hot.

What happens next depends on the type of system you have:

  • If you have a Hot Water (Hydronic) System (upper right), water circulates around your boiler's (10) flue passages. A circulator (11) pumps the hot water through radiators or baseboards. An expansion tank (12) adjusts to varying pressures.
  • If you have a Warm Air System, air absorbs heat in your furnace's heat exchanger (7). A blower (8) send the air through ducts (9) to heat your home.

Eventually, the water or air returns to the unit to begin the cycle again.

If you have a Hydro Air System, it combines the characteristics of hydronic and warm air systems. A hot water boiler heats the water, similar to a hydronic system. The water is circulated through a heat exchanger coil in an air handling unit. The air is moved across the coil by the blower, absorbing heat and distributing it to your home. The same air handling unit may have a cooling coil to provide air conditioning through the same system.

Steam systems work similarly, except that steam is generated and rises to the radiators (no circulators are needed). A low water cutoff prevents damage to the boiler by shutting it down in case water levels drop too low.

In all systems, the combustion emissions go up the flue (13), never mixing with either the air or water going through your house.


Basic Heating Coverage


Please review Terms, Conditions and Exclusions.

Non-emergency after hour's calls may be subject to labor charges.
Our company will repair or replace, during the life of this agreement, at no charge to you, any of the following parts that may become defective due to normal wear and tear.

The annual tune-up, cleaning and adjustment of the covered unit is included at no additional charge.

This plan provides no coverage for parts containing, conveying or in contact with water. Please see expanded coverage for these items.

Controls
Burner Replacement Parts
Warm Air Furnace Systems
Aquastat
Cad Cell Control
Cad Cell Eye
Cad Cell Wires
Circulator Relay
8182 Control
Emergency Switch
High Limit Control
Low Limit Control
Pressuretrol
Primary Control
Reverse Aquastat
Stack Relay
Thermostat (standard)
Triple Aquastat
Air inlet damper
Burner air tube*
Burner capacitor
Burner coupling
Burner fan
Burner flange gasket
Burner motor
Buss Bars
Delayed oil valve
Electrodes
End cone*
Flare fittings
Fuel pump
Fuel bleeder
Fuel pump strainer
Ignition terminals
Ignition transformer
Isolation Relay
Local line volt. wiring
Nozzle
Nozzle adapt
Nozzle assembly*
Nozzle line
Porcelains
Preference relay
Solenoid valve
Transformer leads
Turbulator*

*Riello, Carlin and Beckett burners only

**B&G and Taco 110 only

Blower belt
Blower motor 1/3HP max
Blower pulley
Fan control
Fiberglass air filter
Limit control
Oil Tank System
Hot Water Boiler Systems
Fill cap
Firematic Valve
Fuel Filter cartridge
Fuel Filter Complete
Vent cap
Circulator coupling
Circulator motor**
Circulator motor mounts
Circulator wicking
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Expanded Heating Coverage


Please review Terms, Conditions and Exclusions.

Non-emergency after hour's calls may be subject to labor charges.
Our expanded coverage includes everything in the Basic Heating Coverage plus the addition of the following major components, services and allowances.

We will repair or replace, during the life of this agreement, at no charge to you, any of the following parts that may become defective due to normal wear and tear.

Hot Water and Steam Boiler Systems
Oil Tank System
Hydro Air Heating Systems

Auto air vents
Auto water feeder
Boiler valves
Check valves
Circulator impeller
Complete circulator
Expansion tank
Extrol tank
Flow valve
Gate valve
Gauge glass
Low water cutoff
Pressure gauge
Purge valve
Relief valve
System 2000 manager
Temperature gauge
Zone valve motor
Zone relay
Zone valve body
Zone valve stem

 

Anti-siphon valve
Bottom Valve
Oil fill pipe
Oil lines
Oil tank gauge
Tank vent
Tank whistle
Tiger loop

 

Air Handling units add $79.50 per unit in combination with the expanded coverage only.

Blower bearings
Blower belt
Blower motor to ¾ hp
Blower shaft
Blower wheel
Circulator
Fan relay
Fiberglass air filter
Flow valve
Hydronic coil
Transformer
Zone damper
Zone damper motor
Zone panel
Zone relay
Zone valve

Expanded Services Covered
Labor to repair water leaks from the heating system

Labor to vent, purge or bleed air from the heating system

Labor to drain the expansion tank and adjust pressure on system

Labor to adjust water level in steam system

Warm Air Furnace Systems
Allowances

Blower bearings
Blower motor to ¾ HP
Blower shaft
Blower wheel
Zone damper
Zone damper motor
Zone panel
Zone relay

 

$250.00 allowance on boiler or furnace replacement
$100.00 allowance on oil tank replacement
$75.00 allowance on burner replacement
$75.00 allowance on smokepipe replacement (single wall galvanized only)
Allowance equivalent to the cost of a ¾ HP motor for any larger or special motors

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Cooling Comfort Plan


Please review Terms, Conditions and Exclusions.

Air Conditioning coverage is available under one of the following plans. Please see terms and conditions.

  • In case of multiple units at one location, coverage must be purchased on all systems. If the air conditioning unit is connected to an oil-fired furnace, the oil system must have Expanded Coverage in effect on that furnace.
  • If the air conditioner is connected to a hydro air system, the oil system must have the Expanded Coverage in effect and the additional coverage on the air handler(s).
  • If the air conditioner is connected to a cooling only air handler (coverage same as hydro air)

New Canaan Oil will repair or replace, during the life of this agreement, at no charge to you, any of the following parts that may have become defective due to normal wear and tear.

Cooling Comfort Parts Covered

Blower belt

Blower motor to ¾ hp

Blower pulley

Blower shaft

Coil drain pan

Condensate drain

Condensate pump

Contactor

Crankcase heater

Expansion valve

Fan relay

Freeze control

Freon (5lbs. max.)

High pressure control

Indoor coil

Low pressure control

Metering device

Outdoor coil

Outdoor fan

Outdoor fan motor

Potential relay

Rain shield

Run capacitor

Single set sub base

Start capacitor

Thermostat single set

Time delay relay

Transformer

Cooling Comfort Services

  1. Annual air conditioning tune-up is included for maximum air conditioning efficiency. It may be performed in conjunction with a heating system tune-up in the spring.
  2. All labor charges for covered parts are included for system repairs during normal business hours.
  3. If the compressor fails under the manufacturers warranty, it will be replaced with no labor charge.
  4. 10% discount toward out of warranty compressor failure. Discount applies to compressor, condenser, refrigerant, dryers and labor.
  5. All labor repairs, after customer approval, will be billed at our normal rates for parts and labor, less 10% discount.
  6. No charge for the usage of refrigerant recovery equipment on a compressor replacement or refrigerant leak repairs.
  7. In cases where larger than ¾ hp or special motors are required, they will be billed in the amount exceeding that of a ¾ hp motor.
  8. Work performed after normal hours will be subject to a surcharge of our hourly rate.

Refrigerant systems requiring recharging more than once a year are considered to have a major leak. Searching for and repairing major leaks is not covered under this agreement. We will, with your approval, search for and repair these leaks at normal rates at a 10% discount.

Air conditioning units run on high voltage, therefore service on the outdoor section will not be performed during inclement weather or after dark due to concerns for the well being of our technicians.

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Additional Coverage & Services



Please review Terms, Conditions and Exclusions.
Our company will provide the services described at the indicated cost in addition to either the basic or expanded service plan. Any of the following must accompany an oil heat service plan. Please call our office for current prices and conditions at 203-762-7994.
TankSure Program AThis program provides you with an annual ultrasonic tank test, tank monitoring and profiling, and $1,000 replacement warranty.
Please call to schedule a tank test today or for more details!
Oil Fired Hot Water Heater All controls, fuel supply and burner replacement parts on your oil fired water heater are covered as outlined in the heating service plan in effect on your heating unit either basic or expanded.
If your oil fired hot water heater is providing space heat to your home, the coverage will be billed and provided at the same cost, and with the same conditions as if it were a boiler.
Indirect Hot Water Makers

Parts covered include:
Aquastat Local Piping Circulator Relief valve.
Check valve. Thermostat Drains and valves Zone valve.
Electric Hot Water Heaters

Parts covered include:
Electric elements, High limit, Thermostats, Relief valve
Electronic Air Cleaners
Parts covered include:
Air switch Cells Power pack and wiring
Cells will be cleaned once a year. (Swapping dirty cells for clean ones may be done instead of on site cell cleaning.) Additional cleanings by homeowner are required.
Central Humidifiers

Parts covered include:
Brush assembly Nozzle Float valve Saddle valve
Relay Humidistat Motor Water pad
Clean and adjust unit at tune up. Additional cleanings by owner may be required.
Comfort Check Monitor System Comfort Check Monitor System will call our office and tell us if your burner has shut off and can provide other monitoring options such as low oil etc. After our initial installation charge there is an annual monitoring and maintenance fee. Please call our office for further details.
Annual Antifreeze Check
This provides one annual check of the antifreeze. This is a check only and does not cover labor or materials to restore antifreeze to acceptable levels.
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